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Smart business processes

Articles

Business continuity moves up the agenda
For many years, the reluctance of some business leaders, particularly at mid-sized organisations, to invest in infrastructure that adds little to improving operational performance has constrained investment in business continuity. However, according to this Information Age article, approaches to the implementation of business continuity are changing.

Customer relationship management
Managing relationships with customers is crucial to any business. Medium organisations often have fewer resources with which to go about this than larger firms in dealing with customers and prospects, an area where CRM technologies can help.

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