Business process outsourcing for midmarket companies

Nobody can be a specialist in everything: hence the growth in outsourcing of standard business processes. So far business process outsourcing (BPO) has been dominated by large enterprises. Now M enterprises are moving to exploit its benefits.

Growing maturity of the BPO market is enabling medium enterprises to take advantage of new opportunities. Phil Fersht, at the time vice president of the BPO Group at Everest Research Institute, lays out the case for how BPO works for medium enterprises.